Privacy Policy

Overview

This Privacy Policy explains how Monkey Thinking Meme ("we", "our", "us") collects, uses, and protects your personal information when you access monkeythinkingmeme.app or use our services.

Information We Collect

We may collect the following categories of data:

• Account details: Name, email address, authentication identifiers, and billing metadata you provide when registering or purchasing services.
• Usage insights: Events describing how you interact with our product experience, including navigation patterns, feature usage, and session diagnostics.
• Device context: Technical data such as IP address, browser type, operating system, language preference, and approximate location derived from network routing.
• Support interactions: Content of messages, attachments, or transcripts you share with our success and support teams.

How We Use Your Information

We use personal information to:

1. Deliver, operate, and maintain product functionality, including AI-powered tools and subscription management.
2. Communicate updates, service changes, and important policy notices.
3. Provide localized experiences that align with your selected language and jurisdictional requirements.
4. Monitor performance, detect abuse, and secure the platform against fraud or unauthorized access.
5. Comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security & Retention

We implement technical and organizational safeguards—such as encryption in transit, access controls, and regular vendor reviews—to protect your information. We retain personal data only for as long as necessary to deliver the services or meet legal obligations, after which it is securely deleted or anonymised.

Third-Party Providers

We engage vetted sub-processors (e.g., infrastructure, analytics, payment providers) under contractual terms that mirror our privacy commitments. A current list of sub-processors is available upon request via the legal contact below.

Jurisdiction-Specific Rights

GDPR (European Economic Area & UK)

Residents of the EEA and UK can exercise rights to access, rectify, erase, or port personal data, as well as object to or restrict processing. Requests may be submitted through [email protected], and we will respond within one month.

CCPA (California, USA)

California residents may request disclosure of personal information categories, deletion of applicable records, and opt out of "sale" or "sharing" under the CCPA. We do not sell personal information, and sensitive data is processed solely to deliver requested services.

Mainland China

Users located in Mainland China receive data hosting transparency and may withdraw consent for non-essential processing at any time. Cross-border transfers rely on contractual safeguards that ensure protection equivalent to domestic standards.

International Transfers

When we transfer personal data outside your jurisdiction, we use appropriate safeguards such as Standard Contractual Clauses or comparable frameworks to maintain protection levels consistent with applicable law.

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required by applicable law). If we learn that a child provided personal information, we will delete those records and inform the parent or guardian where practicable.

Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. The "Effective" and "Last updated" dates above show when the latest version entered into force. When material updates occur, we send passive notices (banner and email) to existing customers.

Contact

Questions, requests, or complaints regarding privacy should be sent to [email protected]. Regulatory inquiries may also contact our Data Protection Officer through the same address.